Returns from Belgium

Attention: Do you live in The Netherlands, please go to Mooihoofd.nl and fill the return form in.

You can return a product when:

• The product is free of loose hair and/or skin flakes due to fitting. ATTENTION: if there are hairs or skin flakes the product will not be refunded as it can not be sold again.
• All tags/labels (if any) are still in place
• The product is still in perfect (new) condition and not damaged by i.e. make-up marks, strong smells like parfum, sigaretsmoke, sweet of other damage

NOTE: Please send along with the product either your returns e-mail, packing slip or invoice. Otherwise we can not proceed with the closing of the return and no refund can be made.

PLEASE understand that care products and cosmetics can not be returned!

Please read all the conditions for returns here.

Return period

You can return the product(s) within the review period of 14 days (if you live outside of Netherlands and Belgium) or 30 days (if you live in Belgium or the Netherlands) starting the day after delivery. The costs for returning a product to us is for you.

Registering your return

Please register your return via our returnsform. You will receive then the returnsaddress. We advise you to send with track&trace so you can track your parcel. However if you send with track&trace we charge you a small fee of € 4,50 because of the higher cost involved. Sending a letterbox return without track&trace barcode is free. Parcel which do not fit through the letterbox can not be returned for free. You have to pay for it yourself.

PLEASE NOTE: you can only use the free return service when sending from Belgium or The Netherlands. Returning a parcel from another country is not free, you then have to pay for the shipping cost. Ask us for the return address via an email.

Packing and sending

Always add the return slip or packing slip or copy of invoice to your parcel and mark which product(s) you ar returning. Make sure that the product is packed in a safe way to avoid damage when underway. Damaged product(s) can not be refunded. 

Procedure upon receipt of your return

• Once your parcel is received you get within 14 days a notification about your return. During the vacation periods it can take slightly longer than the 14 days.
• In case we find a problem during inspection of your return we'll notify you by e-mail, if possible with a picture.
• Refund will be made via the same method you chose when paying your order.

Note: If you are returning the complete order and you selected when ordering for a shipping method which was not the cheapest, we will only pay the cheapest shipping rate back when your return your order in full. (For example in Netherlands the cheapest shipping method is via DHL)

Please read here all the conditions.

Right on withdrawal according to our General Conditions

Article 6 – Right of withdrawal

In case of products:

1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s).

2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or

a. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process.

b. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part.

c. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.